Report a Claim

Filing an Insurance Claim with Cornerstone

Nobody plans for a fender bender on I-85, hail damage after a Piedmont thunderstorm, or a break-in at their business. But when these things happen, Cornerstone Insurance steps in to walk you through every stage of the claims process and fight for the outcome you deserve.

Steps to File a Claim

We keep the process straightforward. Here is what you need to do:

1. Take care of safety first. Call 911 if anyone is hurt or there is an active emergency. Nothing else matters until people are safe.
2. Gather evidence right away. Use your phone to photograph and record the damage. Jot down the specifics while they are still clear in your mind, including the time, location, what happened, and anyone else who was involved.
3. Reach out to our team. Give us a call at (864) 810-1550 or submit the form below. We will contact your carrier on your behalf and get the ball rolling immediately.
4. Meet with the adjuster. Your insurance company will send a claims adjuster to evaluate the situation. Our agents coordinate the scheduling and make sure things keep moving forward.
5. Go over the settlement with us. Before you sign off on any payout, let our team review the numbers. We will confirm the offer is fair and that nothing has been overlooked.

Information You Should Have Ready

Having these details on hand when you call will help us act quickly:

• Your insurance policy number (check your declarations page or app)
• The date and approximate time of the loss
• A clear summary of what occurred
• Any photographs or video you captured at the scene
• A police report number, if one was filed (common with auto accidents and theft)
• Names, phone numbers, and insurance details for other parties involved

Your Advocate Through the Entire Process

Because Cornerstone Insurance is an independent agency, we represent you, not the insurance carrier. That distinction matters when it comes time to negotiate. We stay on top of every update, push back on lowball offers, and handle the back-and-forth so you do not have to. Our job is to reduce the headache and get your life back to normal as fast as possible.

Questions about a new or existing claim? Call us at (864) 810-1550 or reach out through our website. We are here for families and businesses across the Piedmont, Upstate, and greater Charlotte region.